Lauren is the bomb. Drove right in and procedure for fixing ignition key explained. Average waiting area. Clean, tidy, neat with TV/magazines to help pass the time. Takes 40min-1hr to complete. The keys encasements are weighted inside on opposite sides to help minimize downward pull motion which has been found to cause car shut off. Made sure to visit when I had plenty of time. All in all great service as represented over the phone before my arrival.