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| - After shopping around (Leslie's, Today's Patio, Shasta, etc.), I decided to go with NPS to purchase & replace my pool pump. NPS has great customer service, knowledgeable staff. All other stores will replace a 3HP variable speed pump for +/-$1050 installed. NPS offers $800 without installation. They recommend a couple pool service companies to do the installation. Mind you, you need "certified" guys to get your three years extended warranty. I bought the pump. Surprisingly, I cannot take the pump home with me. It has to be picked up by a pool company of my choice. So I called one of their recommendations, Majestic Pool, and scheduled a day and time to install my pump.
Here is what happens to the missing stars - their recommendation is a horrible experience. Majestic Pool did not write down my address until I called and asked if he was going to show up. While he was installing the pump, he was cursing at the pump (piece of @#$%). Very unprofessional. He threw the pump cover and basket aside as if they were made of none-breakable materials. The way he handles the pool pump made me wonder how he calls himself "certified professional" and charges at a rate of $150 for works done in one hour. NPS needs to stop recommending questionable businesses because it DOES affect the overall integrity of the products and services.
I will go to NPS stores for my pool chemicals but I will not trust their recommendations. If I could do it all over again, I would pick a store where they will install the pump for me.
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