I had to go in here for an emergency visit on a saturday. I am an extreme over- worrying freak when it comes to my little guy...and they made me feel so much better. They gave me options...told me the worst case scenerio...but also didnt make me feel like it was life or death like some vets in the past have done....Dr. blom was so helpful, honest, and she always made me feel like she actually cared about my pets health. I left that day very happy with the entire team. I came back the next day for more x-rays and the machine was down...several people appologized..they still did a free quick exam to check vitals and gave me an option to go to their sister location. Dr. blom and i decided that the situation was under control enough that i could keep an eye on him and come in the next day for x-rays (if i felt it was for the best.) i did end up coming in the next day...got the xrays ...(.that were explained to me and compared to the previous ones) ....I came in worrying like crazy...and left feeling like everything was under control. They let me know exactly what to look out for..how to continue to care for my little guy..and offered to call me later that night with more extensive analysis from the x-rays once the readings came in....Dr. blom called me herself ..went over the x-rays..and again assured me that what was going on was most likely normal ..and not to worry unless specific things changed. :) the office also called several times to check up on everything. I have taken animals in the past to different er vets ..and it was..horrible..this place went above and beyond ....I was extremely impressed.