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| - I have been coming to this gym since the day they opened their doors. I have gone to basically every class available, attempted a good amount of the machines & utilize the pool/sauna regularly. The staff here is very easy-going and tries to accommodate to the best of their ability. The facility is always very well kept, even at the busiest hours. They have their fair share of employees, that wouldn't hurt them to read the employee policy/procedure handbook, or freshen up on their customer service skills. One employee, Ashley, who can usually be found at the front, not really the most pleasant person to deal with. I have the gold pass which allows me a guest to join me for a workout. I wasn't aware that my friend needed to sign a waiver, fill out paperwork & get in their system by obtaining a keychain tag. Before, you just brought a guest and that was that. I understand procedures change, but it's also nice to inform the paying customer and their guest how to obtain the guest pass. Instead, Ashley, said nothing about helping us get the waiver. She just said 'have a good night'. I didn't drive to the gym with my friend at 10pm not to workout. If I wanted to be at happy hour, I would have been there instead of handing over my keychain trying to get my groove on. I haven't seen her in awhile, so maybe she's working a different shift than I normally work out. There's been plenty of complaints about her, so I'm sure she's been told something.
Other than that, I have had some issues with billing that have been resolved. I had issues with a personal trainer that stayed on his cell phone the entire training, (and stole my big blender bottle) so I switched over to Mark. That man helped show me things I had no idea my body could do. We focused on strength training with a blend of cardio and high intensity training. If I had the time, I'd still be doing my 3x a week with him.
My review is mostly for the kid center staff, as they do SO MUCH for my kids during my allotted 2 hours. I can't let that go unnoticed.
I can't say enough kind words about the staff in the kid center. I've been bringing both my daughters to the kid center since the beginning. My girls beg me on a daily basis to come to the gym because they have such a blast.
Leading the crew to the top, we have Adrianna! Adrianna started out always giving my youngest the absolute best care possible. My baby had attachment issues when we first started coming and Adrianna had this warm, kind and loving personality that eased my daughter into a new comfort zone. Now when she sees Adrianna, she runs straight to her. She makes sure to greet everyone with a big smile & always has the kids asking what time we will be coming tomorrow! She's always the sweetest person to see & a true role model for the kids. Also have to give a big shout out to my girl, Mariah! My girls both love her to pieces. She's just as sweet & loving. She's always going above and beyond for all the kids. I really can't thank this staff enough for always putting the kids first!
The kid center staff always takes good care of my oldest, the sassy Mel. She has always had a very fond liking to Kyla, another beauty I love to see. Kyla had always made sure Mel left with a big smile. She even asks when I'll bring her next. That is the type of person I love having watch my children. Another two favorites that crack me up every time I see them, Zach&Geraldo. Probably some of the coolest cats at the gym, and they crack some jokes with my girls that even get me laughing out loud. The know I LOVE to talk so they make sure to kick me out and get my workout on!
This is a great gym for this part of town & it can get crowded so be mindful of the times. Parking can be limited, so be prepared to get your step count up. You're more than likely going to park by Starbucks or Goodwill.
Love the gym, love my kid center staff & absolutely LOVE my results.
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