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| - Absolutely by far the worst experience I have had in quite a significant time if not ever, in regards to showing children a good time. First of all, when trying to schedule a birthday event for my grand children we called several times and got a different story or explanation of prices/packages each time. Employees are obviously misinformed. After much confusion we eventually settled on a specific package and scheduled a time. Upon arrival and checking in, we were told our package was a 2 hr package. We had been told we were getting a 4 hr package for our price. After some deliberating and the employee eventually agreeing that she had indeed quoted us a 4 hr time period for our package we were given what was promised (kudos to Alyssa for making the effort to make the customer happy and helping us, I admit the normal time is indeed 2 hrs per the web site (we learned later) but we were quoted 4 and this was our first time. The explanation of how things work could have been better. We picked a spot out and settled in with cake, gifts and guests etc. only to find out a short time later that we had servers at our disposal at our reserved bowling lanes. As we made the attempt to pack up our party and move to our lanes we suddenly were alerted by the children that they had been told our bowling lanes were given away to some other private party.
After speaking to Alyssa, she explained that the party that had taken over our lanes was told to do so by staff because they had accidentally given their lanes away. So we were forced to wait an extra hour for another set of lanes to open up before eventually getting our spot. Shortly after this, I found they were still trying to to charge us for the same hours even though we didn't get our lanes till an hour later than promised. This was also fixed after being brought to their attention(kudos to Alyssa again, keep this one she's a winner).
A little later we were signed up for laser tag, we prescheduled 10 of us from our group. Show time was 2:15 and although some of our group showed at 2:15, the other part showed at 2:16( this is literal and no hyperbole or exaggeration is made here, we were literally 1 minute late (shame on us!). My kids were told that they were too late and the group had already gone in and they would have to wait. If there is a sign up sheet and I was given a receipt, how did they get the full amount of participants in if we weren't there(there were 10 of us!)? This means the employees aren't checking the receipts of people going in thus creating confusion and possible conflict between prescheduled patrons. Upon approaching the young man to speak to him about this and expressing my unhappiness about this, he responds to me by saying, "dude, your family is not the only family here and not the most important thing here". I swear if I were not at a family type location I would have made sure that was the last time he ever calls an elder man "dude" again let alone is disrespectful to someone like me again. Yes, Im literally saying I would have knocked his cocky ass out if we had been anywhere else other than a family setting(FYI, I don't pretend to be a tough guy nor do I ever talk this way but for him I would make an exception) I cannot remember his name, but if I hear it again, I will know it. It was an uncommon name.
At our seats, after opening a tab with a credit card, we were approached by no less than 3 different servers. 2 of the the at least three servers insisted I did not have a tab open, and insisted I needed to pay for what was ordered then and there. So we paid with cash in order to avoid any more confusion. As we got up to leave, we were approached by an employee who informed me I need to close out a tab of 2 drinks before leaving. Seriously?! After all that?! Where had this guy been all this time?! Don't get me wrong, the two drinks were ordered and needed to be paid for but what about all that other confusion with the other servers! I knew there was a tab open somewhere. Again, terrible organization and communication with these employees. My advice to this place is to improve hiring practices or hire at least one adult to run this place right. The appearance is that it is run by young individuals with no concept of customer service. FYI, I have never in my life written a review this long (but they gave me so much to tell! LOL). It has the potential of being a really awesome place but definitely in need of some structure and discipline (but keep Alyssa! If not I'll hire her!).
P.S. I forgot to mention that one part that I initially thought was really cool about their packages is that they come with a set of $10.00 cards for each participant towards the arcade games. That is, until I realized that their arcade game prices range from $2.65 to 4.90ish! For an arcade game?! Really?!' After spending several hundred dollars here my verdict is this: Poorly trained, unknowledgeable and rude employees plus expensive arcades equals a bad outcome.
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