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  • I had the misfortune of visiting Jack in the Box at 1833 W Van Buren in Phoenix at lunch today. The wait in the drive through was over 20 minutes. When I got to the window, I remarked to the kid working there, Daniel, about the excessive wait time. He rebutted, without any sort of apology or concession, that it was because they had so many cars (there were in fact 2 in front of me the entire 20 minutes). I reminded Daniel of the actual number of cars that had waited, and his new excuse was that the first of the 2 cars had placed a large order. I reminded Daniel that he could have simply parked the car with the huge order (a practice I've been asked to follow at many of my past visits) to help the other customers get through the line faster, and he said "no, other people want their food too". I asked to talk to his supervisor and he said there was no supervisor there. I asked to talk to the lady wearing the standard supervisor button up shirt, that I could clearly see over his shoulder, and he said she was too busy to talk to me. To add insult to injury, when I got back to my office, being late due to the long wait, the grilled chicken patty on my salad was so salty it was inedible. I have been a Jack in the Box customer for going on 30 years, eating there at least weekly for the past 20 years, and this is the most abhorrent treatment I have ever received from a Jack in the Box employee. As long as Daniel is the type of employee that Jack in the Box allows to work at their restaurant (and Daniel remains employed with Jack in the Box) Ill be taking my business to a different competitor.
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