Setting a poor standard right from the beginning ~ set up an appointment for an estimate and review of what needed to be done ~ told someone would be here between 8-9 am ~ even called the business day before to confirm ~ just called them at 9:30 wondering what happened ~ "Oh, I should have called you, the guy is going to be late ~ how about this afternoon?" AND YOU WANT OUR BUSINESS???? I guess "anytime" works for retired or unemployed but for those of us who arrange work schedules to accommodate vendors ~ not a way to run a successful business.