This chain has made a LOT of improvements over the past few years, where they fell into the over-saturated restaurant chain abyss. I mean sure it's not as good as your typical "Mom and Pop's" local Chinese place but hey, for a chain, it really HAS improved.
I'm basing this on the flavors and RELATIVE (key point) quality. IF you get the food fresh from the hot Woks, it's really pretty good. IF it's been sitting in the food warmer for hours....NOT so much.
And yes, the food does have lots of breading and it's not "authentic" Chinese by ANY stretch of the imagination! But is it tasty? Yup. A decent option? Yup again.
I'm not sure why this location got poor reviews.....I've only been in here a few times and each time the service was pleasant and quick....the food, again, pretty good FOR A CHAIN. So I give it 4 stars in a very relative context.