Lane's has wonderful cookies and donuts, but what drops it from a 4/5 star review is the service. I usually stop in on my way to visit family and bring them some treats, as well as pick up something for myself to eat and drink. This most recent visit was the first I had tried something from the drink menu and I was not impressed. I should have went to McDonald's and got a better tasting drink at a more reasonable price.
The service if you aren't a regular there isn't the friendliest or the most prompt. I ordered my drink and some treats. The person who took my order took her time informing me that the person who would make my drink was in the back getting a cake for another customer. That was something I would have appreciated knowing when I ordered because I had been waiting for over five minutes by then. Another customer, an older woman, who must have been a regular came in. The person's whole demeanor changed - she was friendly and helpful. At this point, I'm getting annoyed waiting for my drink while the customer who is it for can't get off his cell phone.
I hope that maybe the customer service improves because I'm not sure I will be making another special trip to Lane's in the future.