I called Scott Roofing to take a look at a leak on a flat roof. They called to confirm the appointment, and were on time. The professional looked around on the roof, took some pictures and gave me his advice. The advice was the leak may be over here, or over there. It might be under the tile on the east side, or perhaps the tile on the west side of the roof. Perhaps it is on the other second story roof. He was without a second ladder, unwilling to use my ladder and so unwilling to climb onto the second story to take a look. I said I would be interested in seeing an estimate. I was told no estimate. could be $2000, might be $5000. If his suggestions did not solve the problem it may be a problem with the stucco on one of the second story walls.
This experience jolted my memory of a similar Scott roofing estimate roughly 4 years ago.
I am very unhappy with the "estimate." I will say that I thought the estimator was forthright, and tried to give me good advice. However isn't it there job to find the leaks, and repair the work at a fair price? He neither located the leak not offered any real solution. Only suggesting to do a huge job all at once, not the most likely area first and move down the line. There was no real diagnosis. Just a waste of my time.
I do not blame the estimator. I think the home office is uninterested is spending the time to find the problems.