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| - 02/26/2015
Dear Ford Company and all consumers out there.
My name is Timmie Nguyen I has recently purchased a 2015 Mustang GT premium (vin number 1FA6P8CFXF5358924) and today I just want to share with you about the experience I had with Gaudin Ford in Las Vegas (6625 Roy Horn Way, Las Vegas, NV 89118) and I hope all the Ford dealership in the whole country are not like this. I went to Gaudin Ford of Las Vegas to purchase a 2015 Mustang GT Premium. I had been shopping around for quite some time before I narrowed it down to 2 cars which were 2015 Acura TLX and Mustang GT premium. On 02/16/2015, I received a phone call from AJ who is the salesman at Gaudin Ford and also a person that I have been keeping in contact with about which car I wanted to buy. Long story short, I went to the dealer, sat down and negotiated on the price of the car. AJ is a very nice person and very helpful, he tried to answer all my questions politely which I really appreciated about. While in the middle of the negotiation, AJ walked away and let an old man named Greg Anderson jump in to take over the negotiation. Greg suddenly increased the price of the car up way too high to the point that everything included like fees and taxes and interest, from the MSRP $39,905 car to paying $51,976, even though I came up with ten thousand dollars as a down payment, and had my wife whose credit score is 706 to cosign for me. I got a little upset and wanted to leave because he was being ridiculous and rude to me by saying like " oh this is a forty something thousand car, have you ever purchased a forty something car before" etc., and he acted like the negotiation between me and AJ never happened. By the time he sat down with me, he totally erased all the previous deal and started everything fresh with all new crazy high numbers. Then Frank (I believe is one of the sale's manager at Gaudin Ford) jumped in and tried to calm me down and gave me a better deal, paying $497 a month, 10000 down for 72 months, which brings the total of the car to $45,784 with the interest rate of 4.9%. I still think the price is still a little bit too high, but I wanted the car and the car had all the options, all the toys that I was looking for. Afterwards, I shook AJ's hand, and told him that we got a deal.
AJ then took me to the guy named Ed who worked in the financing department to have my wife and I sign the paper work. When we walk in to his office, he didn't even look at us, didn't even stand up to introduce himself, no greeting whatsoever, not to mention a congratulation on your new car, nothing, nada, absolutely nothing. It was nothing like I had experienced with other dealership that I had purchased my previous cars from. I had purchased cars like Acura, Lexus and BMW from difference dealerships like Acura of Las Vegas, Lexus of Las Vegas, Gaudin Porsche and Jaguar of Las Vegas, but nothing compared to what I had experienced with Ed at Gaudin Ford. At the other dealerships when I walked into the financing office they all stood up shook my hand, introduced themselves, and congratulated me on my new car, they all made me feel welcome and excited to experience their car and services. I'm sorry, again long story short, when we walked into Ed's office, I had to pull chairs out for my wife and me to sit. Then he went on to ask us our personal information like our work phone number, name, our social number, not to mention that he messed up my personal information with my wife information once, luckily I caught that and had him redo it. During the paper of agreement signing, he used the pink and blue highlighter to highlight the place that we needed to sign, he said pink is for girl and blue is for boy and then threw the papers one after another across the table for us to sign. I asked him "you are really busy today huh?" he responded back with "extremely" and I still have a lot of customers waiting." I looked at my wife and we both smile a little. He then went on to ask us if we wanted to buy an extended warranty for our car or not, I told him no, not because I don't want to buy it, but I really didn't want to buy it from a person who didn't treat us right. After all the signing and unhappy, unsatisfied experience in Ed's office, we went outside to pay for the ten thousand dollars down payment and to schedule for next week appointment, so I can bring my car back for them to install the red stripes on my car. I later on went home to find out that even with the GT premium I don't even have a navigation for my car, because when got a phone call from AJ to come to the dealer to see the car, AJ had told us that this car is a brand new car that just unloaded from the truck and they haven't had time to prepare the car for customer to see yet. And I didn't have a chance to see the window sticker either, all I had was a little tour around the car to see how it looks like what its color was, and a little bit inside the car. I saw a big giant screen in the middle of the console
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