I bought a HP laptop and printer about 4 months ago. I started having problems with the laptop since you could not download any programs and the internet was always going down. In addition it wouldn't recognize the HP wireless printer. I called HP and after spending over an hour with two people in India they were at a loss of what the problem was. In the end the HP people said if I gave them my credit card they would fix my computer for $70! I went to geek squad in Henderson and the tech guy showed me in 10 minutes how to fix the PC. They said there was no charge. This is a great outfit.