I'm giving them 5 stars because the 3 times we've been there the pizza is delicious. Detractors would be that it can be very busy with long wait times, very loud, and they recently have done some construction which infringes on the ambiance of the place. However, the pizza is so good that I don't care about any of that other stuff. You can use the Yelp app to get in line if they have a long wait time which is nice. I do wish they had some healthier menu options for their appetizers, but it's a pizza joint so I won't nitpick. Best pizza I've had in Cleveland, and it's not even close.