If I could have given less than one star, I would have. This place is terrible. I bought a car from here about six months ago and the second I walked out the door no one cares to help me at all. Once my contract was signed it was on to someone else. I was sold a bunch of stuff, my fault really for letting myself be scammed but it was late and I had a baby with me. The finance rep Jeramy was super slimy and when I asked what he was selling me he passed it off as- it's so inexpensive it really doesn't matter then distracted me when something else. Not only did I buy a warranty- fine- he sold me some junk called karrgaurd and something else for the upholstery. Lame, also, when I tried to get information on these products no one could help me, everyone kept passing me off because I wasn't spending money at the moment. No one knew what I was taking about. Must be a great program. Terrible customer service.
I can keep going. They entered my warranty in the computer incorrectly. Nope, no apologies. They entered it so that the company thinks I have a deductible.
I also asked my selling agent to look into getting a dent fixed and he swore up and down he would until I signed the papers and he disappeared and never returned my phone calls.
The service department is a joke. Slow and rude. The receptionist that answers the phone is ridiculous. Apparently you don't need to graduate from elementary school to work at this establishment. I'm lucky if she even answers the phone and every. Single. Time. She has transferred me to the wrong person.
The only person I have dealt with that I like and seems helpful is my service advisor, German. The 2 other advisors , George and someone else who I cannot recall are extremely rude. George doesn't listen and talks over you and is very condescending.
The wait time here is terrible. If I wasn't forced to bring my car here I would never come back. It's so terrible I may pay a deductible just to take it somewhere else. This place is terrible. They don't know the meaning of service or courtesy.