I visited Nielsens for the first time on a very busy Saturday night. The cashier was very overwhelmed and had to repeat our order 3 times but I didn't really mind considering he's probably had a rough day. However, they don't have any kind of system for distributing the custard, they don't take names or give numbers or anything like that. I didn't even get a recepit so I didn't even know how to ask for my order. Because of this, I watched people who were in line after me get their stuff before me. After 20 minutes of this, I finally said something and they just totally lost my order or I don't know what. Their frozen custard is good but their service on a busy night was greatly disappointing and not to mention it's rather pricy. I probably will still return when it's not so busy but beware when coming in during peak times.