My experience at West Russell Rd Clinic was quite pleasant. You walk into a clinic with a modern design. The building has separate entrances for your canine and feline companion if I could recall correctly. They have a very clean and inviting lobby. The receptionist was quick to greet me; As my puppy Sugar and I were waiting to be checked in. (Sugar was in to get microchipped and receive her last Bordetella vaccine). We were quickly ushered into an exam room (I didn't make an appointment, they take walk ins). Sugar was taken to the back to get weighed and Dr. Thornton walked in to greet me. As the staff was in the back preparing Sugar for her visit, apparently they provide most of their treatment and vaccine administration in the back. I mentioned I would prefer to witness her microchipping and her Vaccine administration. Dr. Thornton was more than accommodating with my request and brought her back in the exam room for me to witness. He did not roll his eyes or give me the impression that my request was an inconvenience. Nice staff and received sound nutrition advice from the Doc! I would recommend this place for all the Pet Parents out there.