I love the food, but the service and the customer service are bad. Five employees standing around and you have to ask for someone to help you out. Then they make the pizza and it just sits there. 30 mins in and out is a long time to wait. When complaining to the manager, the response was, oh sorry about that. Do you still want the pizza? How about you just make the pizza in a timely fashion and this rating would be a 5. Instead they never fail to disappoint. Tip--be rude like they are and insist they work at something other than a snails pace.