We have been coming here since it was Foothill Peds. We love Dr Faro and his staff. Especially Mr John, he is the best! They have made a few changes since the switch over. They no longer take 3 kids at a time. I can understand why but if you are a family who has always done that and haven't cancelled or no showed I think you should be able to continue. My kids (twins and singleton) birthdays are 3 weeks apart and they always get sick at the same time. It is a pain to have 3 sick kids and you have to take 2 one day and the other the next. Last time all 3 were with me because I didn't have anyone to watch the one without an appointment and John was so kind to offer to take the 3rd. So I guess they bend the rules sometimes. I am not one to push the issue. The front office staff has greatly improved. For awhile there was a new person every time we went and most weren't pleasant. Now it is the same girl and she is great. Another plus, we never wait more than 5 minutes to be called back.