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  • I had the worst experience of my life back in January. I booked an appointment with CWH because I found out I was pregnant Christmas day. The front staff was so rude on the phone. The girl I spoke to treated me like I was an inconvenience and how dare I call in to book an appointment. I should have cancelled at this point but I was excited with this being my first pregnancy. On the day of my appointment I had to wait over an hour for my appointment to start. Then once I was taken back I had to wait another 30 mins for someone to see me in my room. Tracy came and was the nurse practitioner. She was amazing but I hear she is not longer with them. Now to the tragic part. I informed them that I would be having my 8 yr old son come in for the ultra sound because we were trying to make him feel like his apart of the process. Dr. Nelson came in. Dr. Nelson has no bedside manner what so ever. He proceeded to tell me right in front of my son that I was going to miscarry. He drop the bomb with little to no bedside manner. He could have asked my son to step out and then tell me. Then he walked out with out explaining anything and basically just dipped out. Obviously I was devastated. I came back two days later to give blood work . Again the front staff was rude and dismissive. The girl told me that they MIGHT call me back the next day and if not give them a call whenever. I don't feel this is satisfactory for someone who is terrified waiting to hear if there baby is not going to make it. I ended up going with another OBGYN to have my medically induced miscarriage. CWH with out a phone call to follow up with me proceeded to send me a $7000.00 bill for a pregnancy that they deemed was not viable in the first place. You would think it would have been written down somewhere that I was no longer going to need prenatal care after I told them I was going to go somewhere else, my new doctor's office called them, and they DIAGNOSED my miscarriage. Over all this place is extremely unprofessional and is not a good choice for a first time mom or any mom. They obviously do not have the bedside manner to deal with a difficult pregnancy or with a woman who has to deal with a difficult decision.
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