The ONLY reason I chose to write a Yelp review and give this hotel 5 stars is because of Jordyn one of the customer service reps and drink desk ladies. I have stayed twice now because of her. She goes above and beyond to make you feel at home and even remembers most of the guests names. I stayed the last time for my birthday and though the hotel isn't the greatest Jordyn made my stay worth every penny. She even brought a card and cupcake to my room before I got there. The W is lucky to have her and I'm so impressed.