Incompetent. As I was walking towards the store, I saw two women at the front counter and they both had a hesitant look as if they didn't want us to walk in. I have an eagles eye and saw their expression-totally unprofessional. I usually leave high tips but I wouldn't want to spend a dime at this place.
Train your employee to have class and be approachable. My buddy got his haircut because he was in a dire need-I'll take my service and tips elsewhere.