As you can see from the pictures I posted on here, my boots were in need of new lifts on the heels. One of them had a big hole in the lift. The other was cracking and would need fixing soon too. So I brought them to the Calgary Shoe Hospital. The lady told me that the lifts on my boots were just plastic so they crack easily. She said they could be replaced for $20. Of course I agreed and was able to pick them up in a week. They look like new and here's hoping they'll last a lot longer than the originals.