I ordered lunch for our team and went to pick-up them up. I asked if everything was in the bag and was told yes, only to return to the office and have a missing sandwich. I understand mistakes happen; however when I called and to inform them of their oversight I was made to feel it was my fault and then promised I would be sent a coupon for a free sandwich only never to receive it. the customer service was horrible. I gave them one more opportunity and again experienced poor customer support, there was only two other patron ahead of me and they had been waiting for 5 - 10 minutes and my wait was too lengthy for the number of customers compared to other proprietors in the area.