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  • If you have a young kid, this might be a great family event. Unfortunately, I found little to like about this seasonal attraction at the Phoenix Zoo. For $15/person it was underwhelming and you'd be better off at the Luminarias Las Noches. We preordered our tickets online and had issues using them, and customer service reps were robotic and not forthcoming with information or anything resembling an apology for the inconvenience. No discounts are available to get daytime and nighttime tickets together. I've been to similar events at other zoos but this one ranked lower than the others. Despite being AT a zoo, you won't see any animals that aren't electronic or made out of Legos, with the exception of the camels, which are available for rides. The animatronic giraffe and turtle show was embarrassingly bad. Some of the larger enclosures were accessible and lit, but had been intentionally cleared of animals. Perhaps we would have seen more or had a better experience, but apparently Intel was having some sort of family night, so 2000 of their employees were flooding the park in addition to the expected crowds, and had multiple areas cordoned off, which impacted our experience. The much-hyped 7PM "snowfall" didn't happen at all, and every advertised attraction seemed to cost extra and require an hour-long wait in line. The actual light display was at times inventive and cool- things like light up scorpions and flashing monkeys that appeared to be climbing trees, the cute kissing giraffes, and the beautiful neon-wrapped trees. I realize it's a family-friendly event but apparently no one has learned anything since the Harambe incident, and I was truly surprised how many kids were running amok unattended. There was no attempt by staff whatsoever to maintain organized or efficient lines or establish any sort of order. The Phoenix Zoo may be doing great things with animal conservation and the Specials Survival Program, but this event came off as a shameless money-grab that had nothing to do with the animals at all. RESPONSE TO MANAGEMENT: No, your website does not make it clear that this is not an animal viewing event. The phrase "limited animal viewing", serves to confirm the obvious visibility limitations given the evening timing but beyond that, more clear wording should be considered.
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