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| - I have lived in Old Town Scottsdale for the past 5 years, and over that time I have visited nearly all of the clubs/bars in the area. This past Saturday night, my wife's best friend was celebrating her birthday and had spoken to a promoter that offered her a deal for bottle service at Three Wisemen (buy one get one free). The bottle was reasonably priced, and we have never been to this club/bar so we decided to go. There were less people at this bar than I am typically used to in the area, but I figured due to it being relatively new, that was normal. We had a good time dancing, and the service was acceptable (not five star service, but what I would expect from a club/bar in Old Town).
Everything was going well until it became time to pay. We were brought the check, and my group of friends started getting cash together. I offered to take the cash and put the entire bill on my card. After giving the bill back to the server, I received a text verification from my bank asking me to verify the transaction (I had set this process up previously). When I received this notification, I realized that the amount that they charged was over $100 more than had been listed on the receipt that I was given in the bill. I notified my bank to deny the transaction (via text).
I then was approached by the server and she informed me that my card was declined. I explained to her the I declined it because they charged me more than was listed on the receipt. She then asked me to follow her over to speak to a guy who I assume was a manager. I told him what happened. He proceeded to tell me that this is "normal" procedure in Old Town, and that the extra amount was for gratuity. I told him that I expect to pay gratuity, and I had even planned to pay it on the bottle that they gave us for free, but if it is automatically included, that they MUST show it on my receipt that is included in the bill. I told him that it is unacceptable to show me one amount, and charge me a completely different amount without my authorization. The guy (who I assume was a manager) then walked up to one of the bouncers and told them that I "put my hands on him" (which was completely untrue, which he later admitted to my wife). Several bouncers then surrounded me and proceeded to try and intimidate me into paying the bill. They even sent other bouncers over to our table, and one told my brother "your friend refuses to pay $60".
After several minutes of arguing with them, and repeatedly telling them that this is not an acceptable way to run a business, I told them that I would pay (which I proceeded to do). I also told that that I would tell everyone that I know how Three Wisemen does business. I still have copies of both receipts (the original one for the lesser amount, and then one that I was actually charged).
AVOID THIS CLUB/BAR UNLESS YOU WANT TO BE QUOTED ONE PRICE AND CHARGED A DIFFERENT AMOUNT WITHOUT YOUR AUTHORIZATION. They will gladly tell you that this is "normal" for Old Town. I will never be returning to this bar/club, and I will be sharing this story with everyone that is willing to listen.
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