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| - We went to Macaroni Grill on Stapley tonight for my wife's birthday. We hadn't been there in quite awhile but had a gift card so we figured we would give it a try. We had eaten there once awhile back and had a good experience. Well tonight was not a good experience. In fact, it sucked. The place was not busy at all, yet we had to wait five minutes at the check-in counter for an employee to bother to come to the check-in counter and seat us. While walking to be seated the employee suggested that we sit by the fireplace. My wife usually gets cold so we thought that would be a great. Oops. The two tables closest to the fireplace were full of dirty dishes and half-eaten food. We were then seated at the next closest table. After being seated for 10 minutes, our waitress finally bothered to show up at the table. She didn't bother to say "hello" or "hi" or "welcome" or anything. The first and only thing she said was "what do you want to drink?" She offered no drink suggestions, no "would you like to try," and no "would you also like water?" After taking our drink orders she just walked away. She did bring our drinks promptly to her credit and proceeded to take our food order. Once again, she offered no specials or recommendations. She simply asked what we wanted. I ordered the Penne Rustica with a caesar salad and my wife ordered the Lasagna Bolognese. After ordering, I asked the waitress if the caesar salad had anchovies in it (because I am not a fan of little fish - whether to eat or look at in a fish tank) to which she said it did not. As we sat and waited for our food, we couldn't help but remember that they served us bread with olive oil for dipping last time we were here. We looked around and other patrons had bread, yet we did not. Additionally, I wondered when my salad would be out. After about 10 or 15 minutes, our not-so-friendly waitress brought out our food (yes the food was ready quite promptly), but minus the caesar salad. I asked her if we were supposed to get bread. She looked puzzled and said "oh the other servers didn't bring that out to you? They were supposed to." I then asked her if we could get some water and she also said "they didn't bring you that either? Ok I'll get it right out for you." I didn't ask her about my salad just because I wanted to see if she would ever catch it. She didn't catch the lack of bread or water without me asking after all. It was about this time that we realized the two tables closest to the fireplace were still littered with dirty dishes. We then realized there were absolutely no bus-boys in the restaurant and were only four servers (they weren't busy at all so four servers should have been sufficient). It seemed very unlikely that one of the other three servers in the restaurant was supposed to bring us bread and water - it was our waitresses job and she screwed it up so she tried to blame it on the unknown server. We began to eat our food and found that it was actually quite good. Shortly thereafter our waitress finally brought the promised bread...but no waters. We asked yet again for the water. We finally got water when we were nearly done eating. I left a little review on the table in crayon, paid the check and left a whopping 8% tip (about 10% more than she deserved) and left. And yes, the two table closest to the fireplace were still dirty. So in summary, food was pretty good. Service was horrific - no appetizer bread was brought until after we had our meal, no water was brought until the end of the meal, dirty tables around us, and my fish-less caesar salad was never brought. Oh yeah, and our waitress seemed annoyed that we were there the entire time. That's nice. I'm glad we paid for that.
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