So customer service might not be the greatest here.....
BUT Dr. Cruz is an animal whisperer! I have NEVER seen anyone handle an animal the way he handled my overly anxious chihuahua. My puppy is lovey once he gets to know someone, but he is very mean to strangers. The way Dr. Cruz held him and talked to him, my dog didn't make a peep! Your "kids" will be in good hands with Dr. Cruz.