Sounds funny but I am so glad to see all the bad reviews. Here is how my experience went.
After about a half dozen phone calls and a few emails I attempted to get a refund from groupon. They told me they had to go through the sales person from groupon. Long story short Tara called me (after two weeks of calling and leaving messages) to schedule my cleaning. Same story as everyone else - she had no one available and said she would come herself. Over a four day period she repeatedly called me and referred to me as a different client. Her excuse was that our phone numbers were alike. Quite frankly I am not sure she even knows my name.
She showed up 30 minutes late with her daughter. While I certainly did not mind I found that a bit unprofessional (she had to be about 10 years old).
I have a small condo and it is in good shape so I did not expect the job to take more than 90 minutes. Well, for the time she was there I have no idea what she did. Maybe dust about 25% of what was asked. An entire room was never touched. I asked she change the canister for the vacuum since she did not bring her own equipment. She left the dirty canister on top of my dryer with dust and dirt everywhere. However, I do not believe she vacuumed anywhere.
What ever she used to mop the floors left a sticky residue and I had to redo them all.
I called and left her a message but never received a follow up call. Not surprised because from the initial call she lacked in her professionalism. Needless to say I am not a happy camper.
I do not recommend Excel Cleaning Service to anyone unless you want to re-clean your home.