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| - Never EVER ever again. EVER. I don't bargain hunt for a reason, and my latest experience at this store just reiterates why. I purchased a Betsey Johnson watch and I was so excited about it! The next day, I went to set the watch and the piece that you use to set it broke off. I took it to a watch repairmen and he said it would be an additional 40$ to fix. So I took it back to the store. They didn't have a replacement, they had something similar, but it wasn't what I wanted. The girl at the counter gave me no option at all, just to get my money back. I asked to speak with a manager (I will never understand why people have to escalate to get better service) the manager offered to find the watch at another store. Great!!! I love that! 2 different people are on the phone calling other stores to find the watch, they find it at another store in CA and are going to send it to me. GREAT!!! They refund my card, but never charge me for the replacement watch. I called the store yesterday to find out what was going on and there was no record of them doing the swap. Again, the person helping me was most unhelpful and offered no solution at all. Her "solution" was to wait 3 to 5 days and see what happens, maybe the charge would show up and maybe the other store would ship it to me. That was her "solution" ? Are you kidding me?! I suggested that they fix the original watch and when they called back, they said that's what they would do. This all happened from Saturday to yesterday. So, we'll see what happens. Regardless, I'm done with Nordstrom Rack. There's a reason that I stay away from stores like this and now I remember why.
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