Originally I was seeing Dr. Karl at Nevada Family Care. Since his departure I have been seeing Dr. Fakhouri. I am very pleased to be a patient of Dr. Fakhouri's, HOWEVER, I am not one to "hound" a doctors office, But, if never fails I leave a message, asking a question, and it takes that office a week or more or NEVER to return your call. The staff and front office gals are fabulous. This is the only complaint I have about this facility