All righty, here's the deal with this place. It's a service business - they're here to make you a return customer. I have a new Camaro and a well-maintained Tahoe and one meticulous husband who is one point with these guys. Yep, we like a thorough wash and occasional wax and oil service all in one shot but like ANY service we pay good money so we WATCH. We did by the package deal and get what we pay for. But Heck, there are young guys working sometimes that are less than stellar but now they know my husband as a reliable return customer who has invested in them and they do not disappoint. Great attention about specials and can manage some constructive criticism and re-dos every now and again. If HE leaves satisfied you can bet the cars have been well taken care of!
Saturday today and they were busy busy busy but he came home again with a "yep - good job today" - gave the guy a couple bucks and it was well appreciated. It's a give and take like with any restaurant, beauty salon or whatever service industry - good service - happy customers, happy customers RETURN customers return customers GOOD service.