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  • This company is as useless as it gets and my intent is to build a website to start garnishing documentation to file a class action lawsuit against them for illegal banking practices. I purchased the domain this morning (05.13.2016) - http://disputecreditonebank.com. Please allow me until end of day on 05.15.2016 to finish the site. I am inviting you to post your complaints about unfair dealing practices if you are impacted. If you are a lawyer and wish to pick this class action suit, please visit the page and leave us your details. I appreciate the help. I had an offer in the mail to use their product and decided to make use of their services as I was building my credit. I used them for the past 6 months, paying my bills on time and not focusing on the transactions on my account, assuming all transactions to be correct. I had an illegal charge go through my card on 5.13.2016 and called them to dispute the issue. I was told that they could not do anything to help and I wondered what kind of protection is offered to the consumers. I talked with an account supervisor (Jenny / id 0313024888) and an account manager (Desiree / id 0313065028). I regularly bank with Chase and Capital One and had never heard of anything so ludicrous. They could not help but asked me to send a letter to their Las Vegas office to start the proceedings. Before putting my thoughts on paper, I spent time reviewing my statement for any discrepancies and this morning noted that I have been charged $4.22 monthly for credit protection which I did not authorize. I called Capital One again and was told that the charge had been levied by a sister company and they could not cancel it. My acceptance of the credit card came with a rider, the additional charge of credit protection which I did not authorize. I was transferred to another number but could not get a human to initiate the cancellation. How is it that the company that swore to protect me and help me build my credit is imposing unauthorized charges? I asked them the reps at Credit One who regulated their bank and to whom could I escalate my issue. Anticipating that I would be told FDIC, I was referred to the BBB. When does BBB regulate banks? They are completely clueless, unethical and corrupt. This has to change. The journey starts with you, please do not suffer in silence. Leave me your story and let others learn from you. The consumer affairs website gave them a 1 star rating with 908 complaints - https://www.consumeraffairs.com/credit_cards/credit_one.html Do not use them if you have a choice. My balance is small; I will pay it down and close the account after I have brought light to their unethical behavior. I am also posting the names of the sister banks here, beware!! * Bank One Credit Helper * Capital One Financial Corporation * Comenity Bank * HSBC Mortgage Corp USA * HSBC Finance Corp. * Affinion Group, Inc.
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