I had a very good experience at Polished and I love my nails. I have to take 1 star away though because while my pedicure was top notch my manicure left a little to be desired. Specifically, the nail tech didn't soak my nails or use any lotion. Is this a new trend? Every other time I've had a manicure I've gotten my nails soaked to soften the cuticles/nail as well as a relaxing hand massage with lotion or oil. Just getting a dry manicure makes the price a little steep to me.