the bubble tea itself is usually really good, and the tapioca is usually fresh.
however, the wait it takes when it's even a little busy is pretty annoying. the workers there usually don't do an effective job of serving customers, and usually have one expert doing everything and someone else just sitting and watching basically. for example once, there were 2 workers making drinks, and the third was literally sitting there staring while I was at the counter waiting to order.