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  • This company does not believe in customer service and will not take care of their errors post sale. Purchased a sectional couch. When delivered, two of the 3 pieces were damaged and material was subpar. The call center rude and not helpful. Finally went back to the store and they wanted to charged me a restocking fee to change the material even though they had to remake the couch as it was damaged. Finally, they charged me the restocking fee on the piece that was not damaged. Then wanted to charge me for another delivery? I went to Europe and prior to leaving we arranged for a Saturday deliver (6-7 weeks ahead). The night before delivery, they called and said the truck was full so they will have to deliver Sunday. The delivery company showed up (young staff and rude) on 3/25/18 with the wrong couch. I called the call center and they transferred me to the store. Had a discussion with another rude representative who kept advising me that the couch had not been delivered yet so how did I know it was the wrong one. She would not listen as her system indicated delivery had not taken place. I have now been calling the call center and they keep advising me that "Elizabeth" who is the store manager will call me and it has been 5 days. To top it off, a delivery company showed up at my home a few nights ago to pick up the old couch. I still do not have my couch and they will not even call to discuss.
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