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  • I would give u a 0 if I could. They made a mistake on my order last night. Instead of getting my usual pizza they gave me a plain cheese pizza. I called them back last night and the guy said that they were closed but call back tomorrow and they will fix it. When I got off work I called back and wow. The lady put me on hold for 5 mins without even saying hi. When she answered I told her what happened and she said oh ok please hold. By this point it was 15 mins later and she answered welcome to papa johns pizza how can I help u. And I said I've been on hold for 15 mins. She said oh so sorry we r busy and I explained to her again. She said ok one moment and she left without putting me on hold. I listened to the girls talking and laughing for 10 mins in the background. Then the phone rang and I was automatically on hold again!!! When she came back she said welcome to papa johns how can I help u and I was like are u for real right now???? Around 28 mins into the call I got on the phone with the manager and I told him everything and that the guy said to just call back and it would be good. He's like there is no note and no credits given. I couldn't believe him at all. And then I told him so r u telling me u r not going to fix the mistake u made? And he started giving me attitude. Wow this was the worst experience I have EVER had in my life and I took a screen shot of the 32 minute phone call. Corporate will definitely be hearing about this. Disgusting.
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