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  • I travel for business... a lot!! I've been to Longhorn before back on the east coast, never had a problem. I stopped by this location since they were new in the area, and because I had finished up a job nearby. I went in at 5 PM on a Saturday afternoon, not realizing that it was Valentine's Weekend. There were about 40 people in the lobby/waiting/foyer area. I spoke to the host, he assured me it would be about 25 minutes until they could seat me. I waited... and waited, the pager that they had given me did not go off. I had an appointment at 6:30, so at 5:45 I went to the host stand to check on how long it would be and to turn the pager in. They said they had called me, and I waved the pager and said that it had never gone off nor had I heard them call my name. There was no apology, nor anything offered. This is very bad business, even poorer service, and it's just the type of thing that killed Lonestar when they were in business here in the valley. I've contacted the corporate office, but no word back yet, I'll keep you posted on what they did or did not do.
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