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| - AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst dealership experience ever. These guys try to look for ways to make money off you even in the service department. I went in to have one of my seat trimmings replaced and the lock on my glove box fixed. The price was not the issue but it was more the service. When I dropped my car off I was offered a ride home. When I was called to pick up my car, I asked for a ride back. The guy on the phone just straight up says " ahhh naw." With no explanation what so ever. Just, no, nothing else followed. So now Im scrambling to find a ride there and pick up my car. They close at 6pm on Saturdays which is fine but I was unaware of this and the service didn't bother telling me this. He didn't even call me again just to make sure I was coming or to even give me a 15 mins heads up and present me with check-out options when I get there. When I get there I see that the service department is closed so I asked the lady at the front reception desk to process my check out. She gives me a "screw you" look and tells me to come back Monday. I tell her I have work Monday and I needed my car. So she cocks and attitude and calls for a manager. One of the managers shows up and tell me I need to wait till Monday and there was nothing he could do. This is when I was royally pi$$ed and demanded another solution. Another manager showed up and was able to get my keys for my car and check me out. He had the lady at the reception desk cash me out and then she had to do some internal book keeping to move my settled bill to the service department. An hour and half later from when I arrived I got my keys and left. I wasted 90 mins because the receptionist wanted to be lazy, the managers wanted to go home, and the service rep didn't want to bother anyone to drive me back after i paid them $1500 to work on my car. When i tried to open my glove box i find out they didn't bother to configure the lock to my key. SO guess what I had to do....? Drive 20 miles back and have them configure the lock to my key. They do half a$$ work and they don't care much about looking after the customer. NEVER GOING BACK HERE AGAIN. if you own a Honda feel free to message me. I'll give the name of the guy who specializes on Honda's and does great work for cheap. I found this guy after I blew my time and money at Earnhardt. Don't believe their slogan, this place is full of hot, steaming bull. And there is no end to the amount of bs they will put you through. The service rep offered to stream clean my engine and make it "glisten beautiful to perfection". Dude... I don't care if my engine is shiny, or how it looks. I just want it to work like its supposed to, I want effective customer service, and I want a job done to completion. Don't offer me a ride home if you know you're not going to offer me one back. He actually thought i cared about a nice looking engine. What kind of desperate people are you guys used to dealing with? To add further insult to injury, the rear panel for the driver seat i had them install came off!!!!!!! Meaning they didn't even attach the panel on properly in the first place and they damaged the part while installing it.
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