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  • I got a Groupon for Exam, cleaning and X-ray. Waited a month for appointment. Went in today. I had a root canal at another dentist 2 months ago and had a full set of X-rays. I told them that I wanted to skip the X-rays as not necessary to expose to more radiation. Yes, maybe I am a bit neurotic about this. They said they couldn't do the cleaning without X-rays. Ok, can I get you the films from my previous dentist and reschedule as I did not realize I HAD to get X-rays for a cleaning? They say this is "the law". Ok, that's cool but I'm not familiar with dental law and did not know this and no one said I had to get them when I talked with them scheduling/confirming appt and no one said send X-rays from previous dentist over. They said they couldn't wait for this. Ok, can I reschedule I ask. That's when things get embarrassing... The receptionist proceeds to berate me in front of the waiting room about how they don't make money off Groupon and they barely cover their costs and they would NEVER reschedule a lowly Groupon customer such as myself and how they have wasted this time slot already as it could have been filled with an actual paying customer. I tell her we all know that Groupon is to get new customers not make money and I find it offensive that she would even mention this to me and she just basically said sorry, not sorry. At this point I certainly did not feel comfortable staying and having sharp instruments near my mouth :( Oh, and the office reeked like cigarettes which is not a good feel for your dentist's office.
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