This was a terrible experience yesterday 10-30-15 for this store. It was very disorganized from the get go with people waiting for coffee for a long time. I had to wait 7 minutes for a basic coffee then another 7 minutes for a #5 breakfast. The employees were dressed up but no smiles. The lady who looked like a ladybug was snarky and no guest service at all. I hope she wasn't a manager. It was just a really bad experience and I hope this was an anomaly and not typical or I won't ever come back for sure