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  • My review is solely based off how we were treated when we returned the vehicle. Our initial visit was great our sales men Malcom was great and completely listen to what we needed and wanted never felt up sold at all I even ended up referring my mother the same week I got the car and she purchased a car 3 Days later (which they said I would get a 100 dollars referral check which 2 weeks later still haven't received) . I had the car for 2 weeks and didn't hear from them about my finance going through, I even called a few time and never heard back kept getting that someone would call me until I got firm with them and asked for answers. It ended up that they couldn't find a lender which it was understandable I wasn't upset about it I completely understood our position and was ready to return the vehicle that day, well they told me with being end of month to wait 2-3 days until the 1st and it would be quick and I would get my down payment same day. Well my husband took the car the day they asked to and they were not willing to give us our down payment as easy as they said. First they tried to brush my husband off and have him leave and that they would send us our down payment which no that wasn't going to cut it especially for the high about of 2k. Second they had him go to our bank to get a letter from a branch manager saying that the check cleared because our statement was not sufficient, well my husband got a letter from the bank stating that it did clear so that was not sufficient so he had to go back to the bank and have them print out same letter but this time stamped and signed by branch manager. They were hesitant but finally they agree to cut us the check. I feel like the way they treAted us was very disappointing especially because we are doing things there way waiting until 2-3 days to get the car back, and then they made us go 2 times to the bank to "prove the money was withdrawn" I am sure as he'll know that if the payment didn't clear 2 weeks ago they would of been blowing our phones. I thought they were a great dealer but after the experience I had with the return I will not be recommending them. I am sorry sales was great like I said but I have never had to go through that hell to get my down pAyment back.
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