Something should be done about the fact that Tri-City Appliance now apparently has a monopoly on repairing SubZero appliances in the Valley. They are completely inflexible on scheduling--will not give a time window in advance, want to call the day of and give a specific hour when they will show. It is inconvenient enough for those of us who work to block out a window during the day ahead of time; expecting us to have total availability for an entire day with no advance notice of a time frame is completely beyond the pale. My next call is to complain to SubZero and start calling around to find other options.