Since I just referenced Firehouse in my review for Planet Sub, I thought I better come on over here and write my review. At Firehouse the food gets 5 stars. The rest of the process is what makes it a 3. Their brisket sub is mouth-wateringly delicious and the brownies are perfect perfect perfect, but every time I go there it's a total C.F. and really crowded and I'm more stressed out when I leave, so I save that one for when I'm already stressed out and sweaty. I've been there several times and still don't understand the flow of traffic in there and then you'll have a family of 8 who all goes up to the register and the soda machine (stroller in tow) and basically brings everything to a halt. I'll still patronize Firehouse, but I'll take a shot of whiskey beforehand because I feel like I've been working on the floor of the NY Stock Exchange when I finally get out of there. I've even tried going at non-peak hours and it's better, but still a slightly frustrating experience.