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  • My first visit was for lunch with co-workers. The service was courteous and prompt. Food was OK for a chain. My second visit was a total nightmare. First we were seated at a table with freezing air blowing down on us, which required us to be moved. Took 45 minutes for drinks and appetizer. During that time there were numerous occasions when drinks and food were brought to our table which we did not order. Approximately one hour for entrees. One item ordered was grilled chicken breast with jerk seasoning, garlic and parmesan broccoli and yellow rice. What was delivered was some type of wrap which was then replaced with the 'correct' item. This 'correct' item was a chicken breast with the texture of a sponge. And a cold sponge at that. There was no seasoning of any kind (what happened to the jerk) and the grill marks looked fake. The cold broccoli had neither garlic or parmesan and the rice was tepid. During this whole time the waitress kept repeating "your food (or drinks) will be up shortly". Obviously she does not understand the meaning of shortly. At one point I asked her "are you sure" and she responded with "did you want me to check?" REALLY? I was advised my meal would be comped since it was inedible and took over an hour. What I received was three $5 off coupons. When they were presented to the waitress when she was ringing up the bill they were not used. So the comp requires another visit. ARE YOU CRAZY? Oh, and I forgot, it was SO loud in there one needed to yell to have any kind of conversation with the other diners at the table. The four or five previous restaurants which inhabited this space all failed for various reasons. I can predict the same thing will happen to this establishment. It's not worth the deep-fried pickles.
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