sat 11/19/16 2.42pm
We came here so many times and the manager or waitress normally managed the wait list well. The service were great!
This time, we walked in and signed in the list. It was not busy; 2 available tables, 4 opened seats in the middle table, and 2 available seats at the bar. But there were about 4-5 names (2,4,2,2 ppl) in front of us: 4 ppl were waiting outside and 6ppl long line inside.
But 2 waitress and 1 waiter did not care to seat all customers to these empty seats!!!
Now, we have been waiting for 20 mins with other 8 customers now. There were now 6 available seats in the middle table plus 1 table just left.
We were leaving at 3.45pm! There were 6 ppl in line and there were still 5 available seats in the middle and 1 empty table, and 4 opened seats at the bar in the restaurant.
I know food is good that why customers like me are coming back. But if writer/es don't care to seat customers who waiting in cold weather hungry in emthy restaurant, not sure it is call good service!!!
Does the owner them to run the restaurant like this?