I was picking up my friend's bike that she had left in to be repaired because they had told her it would be ready that day and she had to work. I wandered in there with the pick up ticket and proceeded to wait in the customer service line up for about 15 minutes. When it was finally my turn, I asked about the bike and the man at the counter pointed in a random direction and said "Bikes are over there" then he started talking to the next person in line.
Lost and confused, I walked over to the bikes and waved down an employee. I explained to him my situation and he told me to wait while he went to go check. HALF AN HOUR later he came back to tell me that they were working on it and it would be ready in half an hour. I figured I would just wait and parked my butt on some outdoor furniture that was on display. After half an hour had passed I went back to the desk in the bike section and no one was there. I waited. And waited. And waited. Finally a different employee walked over to the desk, completely ignored me and started helping another customer then walked away and never came back. I waited some more. Almost an hour and a half after I was told the bike would be ready in half an hour, the original employee who helped me noticed I was still waiting, casually walked over and told me the bike mechanic had gone home so I would have to pick the bike up tomorrow. I have NEVER received such horrible customer service in my entire life. I waited a total of almost 2 hours and walked away empty handed. I will NEVER shop at this Canadian Tire again.