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| - NEVER COME HERE!!
I sent this and more to upper mgmt this morning I'll see if they contact me.
I experienced my worst nightmare yesterday at fantastic sams. I went to get my hair highlighted and they completely fried my hair. I'm missing half of my hair on the entire right side of my head and the remaining hair I have is completely fried. I lost some hair on my left side as well, and it is also damaged. I arrived at the salon and explained when I got there that I work in a fish tank and it's being treated with copper and it's making my hair green. I want to take the green out of my hair and add more highlights to be blonder, but stay a little rooty. I showed Rima pictures of hairstyles I liked that I was wanting to achieve. I expressed a few times during the consultation that my hair is green because of the copper and I'm also concerned after coloring it it'll go back to green. Rima said it'll be fine and to use purple shampoo. She teased highlights in my hair and got done with the entire right side of my head and began the left, and it started to burn. I've had highlights done 100s of times and I understand itching or a little burning, but this was unlike anything I've ever experienced. I explained to her something is wrong that it's burning my head, it feels like a temperature burn that it's hot. She opens up my foils and steam pours out of the foils and she looks panicked and asks Layla what to do. Layla comes and looks at my hair and tells her to take them all out and wash my hair with a clarifying shampoo, blow dry me, then finish the remaining highlights. As she's washing my hair I can feel this is really bad and I can feel the weight of my hair on the right side is considerably less than the left. I begin to feel panicked and tell her and she says, "No, that it's just from teasing my hair from the highlights." I'm not stupid your hair still holds the same weight if teased. She brings me back to her chair and attempts to gingerly comb out my hair because chunks of my hair are falling out of my head. I began to cry and panic. I'm crying and tell Rima the copper must have caused some sort of reaction and burned my hair. She then had the nerv to tell me that, it's not her fault, implying thats it's mine, and that I should have told her what was in my hair. I then get really emotional and say "Are you kidding me? That is literally the first thing I told you when I got here. I said that my hair is green because I swim in a fish tank and it's currently being treated with copper." I have not gone to hair school, but I would assume they teach you about mixing chemicals for color and I would assume an intelligent stylist would know that copper could cause a reaction in my hair when mixed with other chemicals. Layla told her to do a "bonding treatment" on my hair to try and help it. After one round they realize it's still insanely damaged and offer to do another I let them do another and I ask what the treatment is? Layla says olaplex but I'm not sure I believe it really was. After the second treatment she shampoos me and offers to trim it to look better. I say no because at this stage there's no was in hell im letting this woman or salon do another single thing to my hair. She blow drys me and I'm crying because my hair is insanely damaged and I'm missing half the hair on half of my head. I explain I'm going to need to get hair extensions to try and make my hair look normal again and I don't know how I'm going to be able to afford this. Rima then tells me,"well that'll be good, you want to have long hair so that's what you want." No! No I do not want to have to come up with hundreds of dollars for fake hair because she burned mine off. I was trying to naturally grow out my own healthy hair. She keept asking if I want her to put oil in my hair and try and make it look smoother and I told her no, I don't want to put anything else in my hair. I'm so distraught and in shock I leave and call my friend crying hysterically that I don't know what to do. My friend tells me I should speak to a manager and see if they'll help compensate me because it's going to cost me so much money to try to repair and make my hair look normal again. So I go back to the salon and ask Reima for her managers contact info. She tells me that Layla is the manager. Layla is blow drying a woman's hair and she cops an attitude and raises her voice with me and says, "Look, we did the best we could, and it's not our fault you have chlorine in your hair, and we didn't charge you." Like she did me a favor! I'm leaving with half of my hair missing on my head!!! and only half of my hair highlighted!!!! I'm far from having received any favors. I begin to raise my voice and say I don't care, that I wasn't charged, I'm missing half of my hair that I came in with!! It's going to cost me 100s at another salon to try and fix it!! She raises her voice at me and tells me to leave my contact info and she'll have her boss call me tomorrow.
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