WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICES!!!!!!!
I bought tickets online to the downtown Phx location and I realized that this is the wrong location. The correct location is the AMC 14 (Dine-In). At 8:30pm I called the 1-800. Spoken to a rep, who was rude, not helpful at all. All we wanted was our money back or transfer tickets to the correct location. The rep talked over us, asked us the same questions over and over (our order/confirmation number) and that shows she didn't pay any attention to our story.
After repeating ourselves 3 times, she stated she can only give us $15.18 instead of 18.18 (what we've paid for).
We asked for a supervisor, she places us on a 3min hold, she came back "pretending" to be the supervisor. How we found out- The rep slipped up and said "I believe I was speaking with you earlier". Once we called her out on it and demanded to speak to a supervisor, she hung up on me.
I called back!!
Demanded to speak to a sup right away, the same rep answered. The rep wanted to know why? And I explained that she hung up on me. The rep said "hold on" placed me on another 7min hold, she hung up on me AGAIN!
Your employee is a reflection on your company and I want no part of it, and I will let everyone know how your employees treat loyal customers!!
GOOD LUCK