Have been here now twice with the same experience. The service is very sub-par. I think the servers stand around and see it as some sort of social event rather than realizing they are there to do a job.
Right off the get go I noticed that the water glasses looked cloudy. The food was warm, which meant the cheese dip had started to harden and it was nothing special. The french fries were good (its almost impossible to get fries wrong) but everything else was below expectations.
I believe that they really must rely on tourists and one-offs as I don't see any reason for downtown patrons to return, given all of the establishments that is to offer in that area.