My negative experience with AM PM Plumbing is EXACTLY like what others have posted.
I have a home warranty with American Home Shield (AHS). I called AHS because my hot water heater broke and they sent out AM PM. A AM PM tech came out and took 2 pictures of the hot water heater, filled out a form and handed it to me and said AHS will be calling me. He was in and out in less than 2 minutes - tops! The sheet had additional fees of:
Modification of Hot & Cold Water Lines = $149
Vent Modification = $75
T & P Line Modification = $75
Disposal = $60
My total cost was going to be $359 plus the $75 service charge for a total of $434.
AHS called me the same day and told me the fees and asked if I approve them. I told them I didn't understand what they were and why they were required. They said I had to call AM PM Plumbing for more information. I call AM PM and left a message that I wanted to understand why I had to pay $434 out of pocket for a new hot water heater. DEANNA called me back and instantly cut me off and rambled on for 10 minutes straight. She mentioned how I had 'choices' and that I could call AHS and tell them I didn't want to use AM PM. She told me they have to charge me all those items because they all have to be replaced and because 'AM PM was a licensed contractor'. I asked about the Vent Modification. She said those were the charges they charge and that was that. DEANNA was the rudest person I have ever dealt with across all service companies.
I had no choice - I needed a new hot water heater. So I reluctantly agreed to the charges and a different technician came out the next day at 6pm - 2 hours late. He would not start work until I wrote him a check for the full amount - $434. I watched him remove the old hot water heater and install the new one in 1 hour. He did not replace, nor move, the existing vent but I obviously had to pay for it because I needed a new hot water heater.
In short, AM PM is the bottom of the barrel in terms of Plumbers in the Phoenix area. American Home Shield doesn't care who they use or what additional fees these plumbers are charging. And AM PM doesn't care about negative reviews because people are not referring business to them - they are getting constant business from Home Warranty companies like AHS. DEANNA was so proud to tell me that they replace almost 30 hot water heaters a day. Good for you AM PM Plumbing - you keep up the good work!